1. Protection of Customer Information
We understand the importance of privacy to our customers and visitors to
our Web site. For many years, our policy has been to treat what we learn
about our customers as confidential. For example, we will not give or sell
confidential or personal information about our customer to any third party
not affiliated with their transaction, except as required by law or as
necessary to provide GO Courier services to the customer.
We collect and store information about every package we handle so that we
can efficiently provide the package delivery services demanded by our
customers. We use information about our customers, their packages, and
their shipping activity to provide or enhance the services we make available
to our customers, communicate with our customers about additional services
they may find of value, satisfy our legitimate business interests (including
performing trend analysis and market studies), set prices, establish credit,
fulfill a Contract of Carriage or Service Agreement, accomplish the billing
function, and comply with government regulations.
As we collect and use information about our customers, we may contract
with vendors to assist us in processing that information. These vendors are
required to maintain the confidentiality of the information and are restricted
from using the information for any purpose other than helping to provide GO
Courier services to our customers.
Some of the information collected by GO Courier is personal data or data
which relates to an identifiable person. Examples of personal data are
names, addresses, e-mail addresses, credit card numbers and telephone
numbers. We never sell information to third parties that could be used to
specifically identify an individual customer or group of customers.
Anonymous data, with all names, addresses and other personally identifiable
information removed, is sometimes shared with third parties. Finally, we will
provide personal data to government agencies as required by law or
regulation.
In addition to the uses of the information described in the paragraphs above,
we collect telephone numbers and e-mail addresses in the event that we
have to contact the shipper, or the shipment recipient or addressee, to
resolve a question or provide shipment status information.
2. Shipment Information
Information, including personal information (name, address and phone
number), provided as part of a shipping transaction represents a record of
that business transaction and cannot be altered after the transaction is
complete. Although we make reasonable efforts to limit access to our
facilities and vehicles to authorized personnel, we are not responsible for
maintaining the confidentiality of information that is printed and placed in
plain view on a package or letter.
3. Links to Other Sites
GO Courier may provide links to external sites as a convenience to the user.
The inclusion of any link does not imply GO Courier endorsement of the
external site company, its web site, or the products and services it promotes
and sells. GO Courier is not responsible for the privacy practices or the
content of such web sites.
4. Security and Integrity of Information
We treat our data as assets that must be protected against loss and
unauthorized access. We employ information security techniques to
appropriately protect confidential information from unauthorized access by
users inside and outside the company.
Access to customer information is limited to those employees who have a
legitimate business need for that information.
The GO Courier Internet site is currently located in Canada. The GO Courier
Internet site, and their supporting systems, employs generally accepted
information security techniques such as firewalls, and access control
procedures to appropriately protect confidential information from
unauthorized access.
5. Retention of Customer Information
We retain information about customers as necessary for business purposes
and as required by government regulation. For example, we retain
information about packages, including names and addresses, so that we can
provide proof of delivery information and to process claim requests. We
carefully dispose of records and delete information when retention periods
expire.
6. Customers are Responsible for Protecting Information on Their Premises
Some information about GO Courier customers and their packages is stored
in shipping systems located on customer premises. Customers concerned
about the security of their information in these systems should secure it by
activating passwords and using physical access controls. When these
systems (hardware or software) are provided by GO Courier, we provide tools
to facilitate customer efforts to safeguard their information.
7. The GO Courier web site at www.gocourier.ca, www.golocalcourier.ca,
and/or www.golocalcourier.com
The following paragraphs describe our commitment to the protection of
personal information as it applies to the GO Courier web sites.
What Information We Collect And How We Will Use It
Users can visit all areas of the GO Courier web site without revealing who
they are or providing any information about themselves. However, to log into
our shipping system requires that users identify themselves with User Name,
and Password.
The GO Courier shipping system also includes an Address Book that allows
users to enter the names and addresses of the people to whom they
frequently ship packages or letters. Use of the Address Book is optional. It is
provided as a convenience so that users will not have to re-enter frequently
used address information. The address information provided is stored in a
secure manner on GO Courier systems. While it is stored in the Address
Book, we will carefully protect the confidentiality of this information. It will
not be used for any purpose other than the original intent (i.e. speeding up
user shipping activities).
IP Addresses
The GO Courier web site may collect IP addresses for system administration,
security, and statistical analysis purposes. An IP address is a number that is
automatically assigned to a computer whenever it is connected to the
Internet. We may log these addresses and analyze them to understand where
requests originate so that we can provide the most efficient service, enhance
security, ensure appropriate usage and produce traffic volume statistics.
Cookies
Cookies are small text files that a web site can send to a user's browser for
storage on the hard drive. Cookies can make use of the web easier by saving
and administering status, application, preferences and other user
information. Most browsers are initially set to accept cookies but users can
change the setting to refuse cookies or to be alerted when cookies are being
sent. For instructions on how to change cookie settings, look in the Help
menu on your Internet browser.
We may use cookies (1) to keep track of customer status, business
information and preferences related to users of the GO Courier shipping
system, (2) to administer web site preferences and other information
provided by users visiting www.gocourier.ca, www.golocalcourier.ca and/or
www.golocalcourier.com and (3) to understand visitor usage, on an
anonymous basis, of www.gocourier.ca, www.golocalcourier.ca and/or
www.golocalcourier.com.
Other than cookies used in connection with registered users of the GO
Courier shipping system, cookies used in connection with www.gocourier.ca,
www.golocalcourier.ca and/or www.golocalcourier.com do not collect any
information that would allow GO Courier to identify an individual.
GO Courier shipping system cookies are placed every time a user logs in and
are available for that session only. Cookies used to transfer information from
one www.gocourier.ca, www.golocalcourier.ca and/or
www.golocalcourier.com application to another are available only in the
session of that transfer. Anonymous cookies are stored indefinitely on users'
hard drives. Although refusal of cookies will not interfere with the ability to
interact with www.gocourier.ca, www.golocalcourier.ca and/or
www.golocalcourier.com, users will need to accept cookies in order to log-in
and use the GO Courier shipping system and in order to use certain
functionality provided at www.gocourier.ca, www.golocalcourier.ca and/or
www.golocalcourier.com.
Expiration of Data
Personal information provided within the GO Courier shipping system will be
deleted if the user does not access the system for 14 months.
8. Assent
Your continued use of this site signifies your assent to the GO Courier
Privacy Policy. We reserve the right, at our discretion, to modify, add, or
remove portions of this policy at any time. Please check this page
periodically for changes.
9. Contacting GO Courier
If you have questions about this privacy statement, the practices of this site,
or your experience on the GO Courier web site, you can contact
info@gocourier.ca.
Comments, suggestions or materials sent or transmitted to GO Courier shall
be deemed to be non-confidential. GO Courier shall have no obligation of
any kind with respect to such comments, suggestions or materials and shall
be free to use and distribute them to others without limitation, including,
but not limited to developing and marketing products incorporating them.
